MIGTurbo in Banking

This case study is for a MIGTurbo CRM implementation at Allied Irish Offshore.
 
Allied Irish Offshore
Based in the Isle of Man, Allied Irish Offshore is part of the AIB Group; Ireland's leading banking and financial services organisation employing almost 30,000 people worldwide in more than 1,000 offices.
 
Requirement
Implement a contact management system for the bank's intermediaries and banking staff. Prerequisites included ease of use, and the ability to work effectively over a dedicated WAN (Wide Area Network) link.  
 
Testing
Allied Irish Offshore concentrated their testing on the application's function as an intranet-based Customer Relationship Management (CRM) solution.
 
Client Comment
Commenting on the trial Noel Duffy, Marketing Manager for Allied Irish Offshore said "We had been looking at a number of different systems and some were extremely complex, leading to a danger that staff might not use them at all. We found that MIGTurbo was very user-friendly, easy to understand and it met the needs we had for our intermediaries. Allied Irish Offshore tested the application through its team of managers who regularly interact with financial intermediaries to provide constantly updated business reporting and a useful diary system which tracks appointments and tasks through shared access between the Isle of Man and Jersey.
 
Around 20 members of staff were involved in the initial testing and we found that we no longer required multiple copies of commercially sensitive data to be held separately on laptops or PCs. We experienced real benefits from MIGTurbo and have now extended this further by applying it to our customer relationship managers.”
 
Outcome
Allied Irish Offshore gave the application their stamp of approval after a 'live trial' lasting several months. They now have around 120 members of staff using MIGTurbo CRM.
 
Allied Irish Offshore web site
 
About Island Web Works
Island Web Works Limited is an Isle of Man based e-solutions specialist. In addition to web design solutions, the company specializes in custom-built Customer Relationship Management (CRM) solutions based on its MIGTurbo software platform.
 
MIGTurbo is a powerful CRM software suite that provides real-time access to key contact information, task management, and contact-related communications - instantly and securely without requiring any software installation on the workstation..
 
MIGTurbo has been designed and developed by Island Web Works, and is currently the basis for most of our business activities. To date, we have completed over 20 MIGTurbo installations for clients on the Island. These installations have proven to be central to the efficient running of many of our clients’ operations.

Summary of Client Prerequisites; Ease of use MIGTurbo has been designed for ease of use. It’s modular design, supports additional functionality via a series of optional ‘Plug-in’ modules ensuring that the product retains its incredible ease of use without compromising on functionality. Ability to work effectively over a dedicated WAN (Wide Area Network) link MIGTurbo can be accessed quickly and securely across WAN links.

http://www.alliedirishoffshore.com